Shipping policy

Éclat de Brume Shipping Policy

At Éclat de Brume, we aim to provide you with exceptional service and timely delivery of your luxury products. Please review our shipping policy below for details on how we handle orders and shipments.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we experience a high volume of orders, processing times may be slightly delayed. We will inform you of any significant delays.

Shipping Rates & Delivery Times

For Canada, we offer several shipping options to accommodate your needs. Shipping costs are calculated and displayed at checkout based on your location and selected delivery method.

  • Standard Shipping: Estimated delivery within 5-14 business days.
  • Expedited Shipping: Estimated delivery within 2-7 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.

Delivery times are estimates and may vary depending on the shipping carrier and location.

Free Shipping

Any free standard shipping will be offered within Canada and the United States. This offer is automatically applied at checkout.

International Shipping

We are working to expand our shipping options to include international destinations in the near future.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Shipping Delays

While we do our best to ensure timely delivery, Éclat de Brume is not responsible for delays caused by the shipping carrier, customs clearance, or any other unforeseen circumstances.

Address Errors

Please ensure that your shipping address is entered correctly at checkout. We cannot be held responsible for packages delivered to an incorrect address due to customer error. If you realize you made a mistake, please contact us at support@eclatdebrume.ca as soon as possible, and we will do our best to resolve the issue.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@eclatdebrume.ca within 7 days of the expected delivery date or receiving the package. We will work with the carrier to locate or replace your order. In the case of damaged items, please include photos for quicker resolution.

Customs, Duties, and Taxes

Éclat de Brume is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Contact Us

If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us at:

Email: support@eclatdebrume.ca